BPO is no longer an optional strategy but it is a strategic necessity globally. BPO and ITO continue to find favour with organizations looking to slash costs and raise productivity. Low labour costs, a huge pool of skilled manpower, and abundant natural resources make India a highly competitive manufacturing base for global exports in addition to catering to the vast domestic market.

The industry is surging ahead under this confidence and coping with the process of hiring large numbers. For such high performing organizations, attracting, hiring and retaining the right talent is a decisive function altogether. Finding the right kind of employee is quite a challenge and tougher still is the task of keeping the hiring cost low.

The high hiring cost has been largely caused by the high rate of employee turnover. Typically, top BPO companies spend a significant amount of money to hire droves of people. The average per person hiring cost being in the Rs 10,000-Rs 12,000 range, the top 10 BPO players alone spend a massive Rs 50 crore to Rs 60 crore every year on hiring.

Click here to know how we helped one of the largest BPO’s in India that hired 7000+ last year; use a combination of technology and predictive assessment tools to reduce direct and indirect of cost per hire by 30%